A useful enquiry starts with your requirements: make and model, year and mileage ranges, essential features, intended use and timing. You do not need to know the exact vehicle before asking.
Describe the vehicle, not just its name
Start with your preferred make and model. If you are open to alternatives, say so. A model name alone may cover several body styles, engines, trim levels and equipment packages. Explain which details matter and which you could compromise on.
- Preferred make and model, plus any alternatives.
- Earliest and latest model year you would consider.
- A mileage range rather than an unexplained single number.
- Fuel type, transmission and number of seats you need.
- Essential equipment and any preferences that are optional.
Explain how you will use it
City driving, longer journeys, family transport and business use can lead to different priorities. Tell us about practical needs such as luggage space, parking constraints or regular passenger numbers. Clear requirements help make the conversation more useful than a list of attractive photos.
Make budget discussions comparable
If you share a target budget, explain whether you mean the vehicle purchase price or your intended overall spend. When comparing options, ask what is included in an estimate and which costs still need to be confirmed. Do not assume two headline prices cover the same scope.
Before committing, request a written breakdown for the specific vehicle and clarify any payment and cancellation terms. This checklist does not set prices, deposit amounts or refund rules.
Give timing its own line
Tell us if you have a fixed date in mind, and whether you can be flexible. Shipping time is not the same as the complete import timeline. Read our explanation of shipping and purchase-to-registration timing before planning around an arrival date.
Ask about evidence for a specific vehicle
When an option is proposed, ask what information is available about its specification, condition, mileage and history. Distinguish documented information from points that still need checking. A photograph alone is not a complete condition report, and missing information should remain a question rather than become an assumption.
Keep the first message simple
Use a contact method where you can receive a reply. Avoid putting passports, identity documents, bank details or other unnecessary sensitive information in an initial enquiry. If documents become necessary later, first confirm why they are needed and how to provide them.
Our website prepares your enquiry for the messaging app you choose. Opening that app does not send the message automatically: check the recipient and message, then send it in the app.
Prepare a vehicle enquiry or explore our frequently asked questions.